What does the Glenwood UIP do?
The UIP has 3 core functions, all aimed at ensuring the quality of public spaces in Glenwood. Working with the eThekwini Municipality and contracted service providers, the UIP is mandated to provide:
- Supplementary services such as security; cleaning; greening and maintenance; as well as other special adhoc projects.
- Communications to members and the local community at large
- Municipal partnerships; optimising service delivery and lobbying for investment in infrastructure
The Glenwood UIP employs 28 “Ambassadors” who provide constant and daily monitoring on the ground. Their role is sidewalk monitoring, cleaning and maintenance.
The Ambassadors report for roll-call each morning and are dispatched to their section of Glenwood. The monitors are identifiable with bright orange bibs and will soon be in their Glenwood UIP Uniforms.
SAFE & SECURE
The UIP has a proactive approach to security, with the focus of identifying possible criminal intent before it occurs and taking corrective action.
The Ambassadors are extra eyes and ears on the road, alerting the UIP and/or the authorities to any criminal activity or bylaw infringement, and adding another layer to the crime prevention initiatives undertaken by the UIP.
The UIP security provider is Ensure Security Services. Reporting crime or suspect behaviour is essential.
Report a fault here or call 0861 888 443
CLEANING & MAINTAINING
The 28 UIP Ambassadors provide ongoing, daily cleaning and maintenance to the area. These services do not replace those of the municipality, but rather supplement what is being done, with the objective of setting the service standards of public areas at levels expected of Glenwood property and business owners.
Besides day to day cleaning of public areas including streets, pavements and parks, and greening routines, which include grass cutting, watering and planter bed maintenance, the UIP is consistently working at improving the quality of public areas.
Maintenance and cleaning projects focus on:
- General maintenance requirements to public area infrastructure
- Identifying and executing greening and beautification projects
- Removing graffiti signage
- Ensuring maintenance of pubic area signage
A solid communication platform is key to the success and effectiveness of the UIP. Through our various communication platforms, the main aim is to make the reporting of a fault or incident as quick and effective as possible.
Faults can be reported through the website or the fault line 0861 888 443. This is picked up immediately by the Precinct Manager and the communications team. If there is an incident that needs to be communicated externally, this is then sent as a Newsfeed on the Home Page of the UIP website.
In time, these communication platforms will increase to include FaceBook and Instagram for larger reach.
MUNINIPAL PARTNERSHIPS : OPTIMISING SERVICE DELIVERY
Optimising municipal service levels and lobbying for investment in infrastructure is a core focus of the management team. For this reason, the UIP conducts an audit of infrastructure faults: lights out, damaged signage, blocked sewers, potholes, etc. on a daily basis.
The faults are reported through the municipal fault reporting call centre and, if relevant, a photo of the fault is emailed to the responsible person at the municipality. If it is an urgent matter, it is also followed up telephonically.
Faults are logged on a UIP management system and followed up on a regular basis until repaired. For this reason a large proportion of the UIP management time is allocated to optimising municipal service delivery.
The UIP, on behalf of members and associated members, actively participates in the Municipal Planning Forum to ensure that property owners’ interests are brought to the fore at the planning phase of public area infrastructure. Importantly, the UIP experience gained from servicing public areas is fed back into design phase of upgrades with the aim of ensuring functionality and aesthetic design which is cost effective to service and maintain.